Privacy Policy
Last updated: October 1, 2026
Luminex Cleaning ("we," "us," or "our") operates the website luminexcleaningbayarea.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information, and your rights under the California Consumer Privacy Act (CCPA) and other applicable laws.
1. Information We Collect
We collect the following types of personal information when you use our Site or contact us:
- Contact information: name, phone number, and email address submitted through our contact or quote request forms.
- Service details: address, home size, and cleaning preferences you provide when requesting a quote.
- Usage data: IP address, browser type, pages visited, and time spent on the Site, collected automatically through Google Analytics (via Google Tag Manager) and Facebook Pixel.
- Communications: messages you send us via our contact form or WhatsApp.
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and schedule cleaning services.
- Communicate with you about your bookings and service updates.
- Improve our website and services based on usage data.
- Run advertising campaigns on Google and Facebook using aggregated, anonymized data.
- Comply with legal obligations.
We do not sell your personal information to third parties.
3. Third-Party Services
We use the following third-party services that may collect information about your use of our Site:
- Google Tag Manager & Google Analytics: Used to analyze website traffic. Data is collected in anonymized aggregate form. Google Privacy Policy
- Google Ads: Used to measure conversions from advertising. Google Privacy Policy
- Facebook Pixel: Used to measure advertising effectiveness and serve relevant ads on Facebook and Instagram. Meta Privacy Policy
4. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the CCPA:
- Right to know: You may request a list of the personal information we have collected about you and how we have used or disclosed it.
- Right to delete: You may request that we delete the personal information we hold about you, subject to certain exceptions.
- Right to opt out: We do not sell personal information. If this changes, you will have the right to opt out.
- Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your rights, contact us using the information in Section 7 below. We will respond to verifiable requests within 45 days.
5. Data Retention
We retain your contact information for as long as necessary to provide our services and respond to your requests, or as required by law. You may request deletion of your information at any time.
6. Cookies
Our Site uses cookies and similar tracking technologies through Google Tag Manager and Facebook Pixel to analyze traffic and measure advertising effectiveness. You can control cookies through your browser settings. Note that disabling cookies may affect your experience on the Site.
7. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
8. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.